Community survey

2018 Community Survey

Council has started the 2018 Community Survey. Around 400 residents have been phoned recently and asked about community needs and customer satisfaction on a broad range of services, issues, and current experiences. We are waiting for the results which will be reported in the new year. 

Results from the survey will be compared to a similar survey that was done in 2016 to help determine changing needs and views. The findings will be made available to the community. 

The 2016 survey supported the need for Council to invest in upgraded community infrastructure. So Council developed a strong focus and commitment to continually looking at ways to improve our financial position and channel additional funding back into fixing our roads.  The recently adopted budget includes more than $62 Million for capital works projects for roads, bridges, drainage, open space and recreation, community facilities, water and sewerage works. 

2016 Community Survey Findings

  • 69% of residents were 'somewhat satisfied' with Council performance
  • Residents were most satisfied with garbage and recycling services
  • Residents were least satisfied with local roads

The top three most important issues for residents were:

  • Managing population growth (18%)
  • Affordable housing (16%)
  • Condition and maintenance of roads (15%). 

Research objectives

Council does this research to: 

  • measure  residents’ levels of satisfaction with Council’s performance
  • understand residents’ views about the levels of importance of different services
  • identify opportunities for improvement
  • report to the community on levels of satisfaction with Council services

A research company independently conducts this research and reports on results.