The National Relay Service is an Australian Government initiative. If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.
- A call through the NRS lets you communicate with a hearing person who is using a phone even if you can't hear or don't use your voice.
- The NRS has specially trained staff called Relay Officers who help with every call.
- Depending on the type of call, a Relay Officer will change voice to text or text to voice and AUSLAN to English or English to AUSLAN.
- Relay officers stay on the line throughout each call to help it go smoothly, but don't change or get in the way of what is being said.
- Except for calls made through Video Relay, the NRS is available 24 Hours a day, every day.
- Depending on your hearing and speech, and equipment you have, you can choose from one or more relay call types.
National Relay Service user registration
From 20 April 2021, users will need to register to continue to use the NRS.
Visit the National Relay Service website