Follow these steps if you have a blocked sewer and want to know who is responsible for clearing the blockage.
Property owners are responsible for making sure your sewer inspection point is easy to get to. Your plumber will then be able to check if there is a blockage.
Firstly call a plumber to inspect the property’s boundary shaft also known as sewer inspection point.
If the boundary shaft is not holding water, and there are drainage problems in the house, then it is the home owner’s responsibility to have the blockage cleared by a plumber.
If it's Council's responsibility, follow steps 3 to 6.
If the boundary shaft is holding water, the blockage is Council’s responsibility to clear.
If the blockage is Council's responsibility, call us to log the issue. A plumber, owner or tenant can log the call.
If the blockage is Council's responsibility, we will only pay for the first hour up to $120 to cover the cost of the service fee.
We will only cover the cost of determining the blockage. We will not pay for any other work carried out by the plumber, including locating the sewer inspection point or after hours or call out fees.
Your plumber must invoice Council to receive payment.
A sewer inspection shaft is the point where the property owner’s private drainage line is connected to Council’s sewer main. Common terms for this are:
Example of a sewer inspection shaft.
The graphic shows the area that the property owner is responsible for. This being from the dwelling to the inspection shaft and includes the overflow relief gully.
Council's responsibility is from the bottom of the inspection shaft to the sewer main.
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