Managing Unreasonable Customer Conduct Policy

This policy has been developed to provide guidance for Council staff to manage unreasonable customer conduct.  Its aim is to provide a framework for staff to:

  • feel confident and supported in taking action to manage unreasonable customer conduct
  • act fairly, consistently, honestly and appropriately when responding to unreasonable customer conduct
  • assess, identify and manage unreasonable customer conduct including applying restrictions where appropriate.

     

 

 

Back to top