Report an issue with your bin

Find how to report a missed bin or if you have lost a bin. You can also request a bin repair or replacement.

To avoid a missed bin, please:

  • put your bins out the night before collection and place them 1 metre apart.
  • make sure your bins are completely closed.
  • make sure your bins are away from parked vehicles.
  • don't overfill your bins. Our trucks have difficulty lifting bins that weigh over 50kg.
  • do not place items next to the bin on the nature strip. This is illegal dumping. 

 

 

Use one of the following methods to report your bin lost or stolen.

You will need to provide all required information to allow us to issue a replacement bin.

Bin delivery will usually have a turnaround of up to 7 working days from when your declaration is received.

There are several reasons your bin may not have been collected, including:

  • your bin was overfull. The weight limit is 50Kg and the truck cannot lift a bin that is heavier that this.

  • your bin lid was open.

  • your bin was contaminated with items that shouldn’t be in it.

  • your bin was not out.

  • driver error.

Please phone the Resource Recovery Hotline on 1300 652 625 within 24 hours of the missed service to arrange a collection.

Often when a bin is only partially emptied, the waste or recyclables have been compacted. Please take care not to overfill your bins.

Phone the Resource Recovery Hotline on 1300 652 625 to speak to our customer service staff.

If you bin has been damaged and needs repairing or replacing, we offer this free of charge.

Please call the Resource Recovery Hotline on 1300 652 625 to speak to our customer service staff.