Assistance with paying your rates

If you are experiencing difficulty paying your rates and water accounts as a result of COVID-19 circumstances, Council is offering a temporary payment plan to provide financial assistance to ratepayers.

How does the payment plan work?

  • All ratepayers are eligible to apply.
  • At this stage, temporary COVID-19 payment agreements will be offered up to 30 September 2020.
  • Council will review COVID-19 payment agreements in September 2020 and contact ratepayers early October 2020 to provide further information about future actions.
  • Ratepayers can pay whatever they can afford however, a minimum payment of $50 per month per property is required. Council encourages you pay more than the minimum to reduce the debt that you will need to repay later.
  • Payments can be made to your rates account or split between your rates and water accounts (as long as the total paid equals or exceeds $50 per month).
  • You can choose to pay weekly, fortnightly or monthly.
  • Interest charges on unpaid or overdue amounts between 1 April 2020 and 30 September 2020 will be written off if the payment agreement is honoured.

How to set up a payment plan?

To arrange a payment plan, complete the simple online application form which includes full terms and conditions. Approval will be automatic once you submit the application form.

Apply for payment plan

The COVID-19 temporary payment plan provides additional support to Council’s debt management and financial hardship policy.


Please contact Council’s rating team if you have any further queries.