COVID affecting Council too
Published on 13 January 2022
Like other businesses and operations in the Byron Shire, COVID-19 is having an impact on some services and facilities.
The Mullumbimby pool is closed from tomorrow until 19 January.
Council’s Customer Service Centre at Mullumbimby will be open to the public from Monday to Friday but only from 8:30am – 12:00pm.
Staff will however be available to answer calls each day until 4:30pm or alternatively Council’s online services are available.
The tip shop at the Byron Resource Recovery Centre at Myocum will be closed until the end of January. The Resource Recovery Centre will remain open for waste drop-off and the purchase of mulch.
Acting General Manager, Vanessa Adams, said Council is no different to other businesses that are dealing with the fallout from COVID-19.
“Our customers and community are at the centre of everything we do and we don’t make these decisions lightly but our aim is to have continuity of service,” Ms Adams said.
“Similar to the lockdowns we experienced last year, staff were always available on the end of the telephone to answer questions and queries and this will continue.
“What people may see is a delay in the time taken to answer the phones and if this happens I am asking people to be patient and try again or send us an email,” she said.
People can also pay bills including rates and parking permits on Council’s website.
For other ways to get in touch visit the website at Contact Byron Shire Council
Information about changes to Council services is on Council’s website - COVID-19 Changes to Council services and facilities.