We will report regularly on our progress with providing services that meet our Customer Service Standards.
Council is building tools to monitor, report on and improve customer service. Where we can, Council is using the systems it already has in place but for some customer service performance data, measurement systems still need to be developed. Also, some customer service measurements are taken at a 'point in time', every one or two years. Where this is the case, a measurement date is provided below. In all other cases, the measuring occurs on a regular ongoing basis.
In addition to ongoing monitoring of services, Council measures customer satisfaction as part of the community survey it conducts every two years. Download the most recent community survey results here.
If you have any questions about customer services, our standards or progress towards achieving promises, please call our Customer Services Coordinator, Donna Tucker, on 02 6626 7056.