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Byron Council’s Donna Tucker takes out National Team Leader of the Year Award

Friendly, helpful and passionate about delivering excellence in customer service, Byron Shire Council’s Donna Tucker has won the National Team Leader of the Year award at the 2017 National Local Government Customer Service Awards.

“This is a huge accolade for Donna – she is an incredible leader and her enthusiasm for customer service is infectious,” Byron Shire Council’s Acting General Manager, Mark Arnold said.

“She is well deserving of this national award and we congratulate her, and the whole customer service team, for the amazing service they deliver to our community,” he said.

Ms Tucker, who leads a team of nine Customer Service staff at Byron Shire Council, was shortlisted alongside three other team leaders from across Australia.  The Local Government awards attracted more than 40 submissions across seven categories.

In her two years at Council, Donna has led an array of projects and initiatives, such as introducing extended hours of operation for Council, opening a pop-up office, increasing digital services for customers and introducing a mystery shopper program to identify problem areas and improve customer service throughout the organisation.

For more information contact Annie Lewis, Media and Communications Coordinator, 6626 7320. 

Media contact:

Media Communication Officer
Byron Shire Council
Ph: 02 6626 7320

Byron Shire is located at Australia's eastern-most point with a population of almost 29,000. It is a thriving community where residents and visitors live, work and play in a sustainable environment and where Council strives to deliver the highest standard of local government services and infrastructure.