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Request for Quotation - Byron Visitor Centre Refurbishment

Contract number: 
2017-0026

Byron Bay is well established as one of Australia’s most popular and cultural tourist destinations. Over the past 4 years, visitor numbers have increased by 57% with annual visitation currently at 2 million, of which half are domestic day visitors.

The Byron Visitor Centre (BVC) is one of NSW’s most frequented visited centres (AVIC NSW) and is located in the centre of Byron Bay in the Railway Square precinct. With a substantial increase in visitor numbers to Byron Shire over the last few years there is a need to rethink and refresh the space to create an exceptional customer experience. Last financial year the BVC received 123,905 visitors per year (averaging 340 visitors per day) and is key in dispersing visitors to other towns and villages within Byron Shire and neighbouring destinations within the Northern Rivers region.

Byron Shire Council, in partnership with the BVC is looking to refurbish its visitor centre to meet the changing and increasing needs of visitors and create a best-practice example of visitor servicing in Australia. The refurbishment includes embedding leading edge digital technology, enabling an exceptional customer experience by showcasing Byron’s history, aboriginal heritage and story. While providing innovative merchandising and local artisan spaces and a platform for visitors and the community to come together.

The Old Station Master’s Cottage is a heritage building Circa 1930’s and the layout and configuration has remained mostly unchanged for several years. The fixtures and finishes reflect the era, however these need to be updated to incorporate a positive customer experience while maintaining a modern heritage style. In addition, there is need to introduce digital technology and platforms into the visitor centre to remove the large reliance on brochures. The BVC needs to be a visitor centre that can open 24/7 with self-serve stations to cater for additional demand in peak visitor periods. 

To obtain the BVC Request for Quotation documentation please visit https://www.tendersonline.com.au/byron. Submissions will only be accepted via tendersonline. 

Enquiries:  Sarah Workman on 02 6626 7170

Expressions of interest close: 
Monday 4 September 2017 2.00pm

Please note: The canvassing of Councillors or Council staff in relation to this expression of interest may automatically result in disqualification.