In October 2013 Byron Shire Council sought to examine community attitudes and perceptions towards current and future services and facilities provided by Council. Key objectives of the research included:
- To assess and establish the community’s priorities and satisfaction in relation to Council activities, services and facilities
- To identify the community’s overall level of satisfaction with Council’s performance
To facilitate this, Micromex Research was contracted to develop a survey template that enabled Council to effectively analyse attitudes and trends within the community.
The 2013 Survey was compared against the 2007 Survey. Key finding included:
Overall satisfaction with Council was ‘moderate’, with 72% of residents stating they were at least ‘somewhat satisfied’.